Cidalia, gardienne d’enfant à Innisfil L9S

CUSTOMER SERVICE / ADMINISTRATION:
• Professionally greet customers in person and over the phone
• Operated multi-line phones, fax machines, printers, copiers, scanners, Microsoft Work and Microsoft Office including Excel, invoicing by mail or email, processing payments -cash, checks and or interact
• Answering calls from customers regarding shipments
• Resolved concerns, and guaranteed delivery as soon as possible, scheduling appointments and maintaining up to date information
• Checked stock availability to fill scheduled deliveries
• Reordering customers items due to damage or breakage
• Maintaining cash flow and balancing register

MANAGEMENT:
• Trained and managed a staff of 6 employees is a busy restaurant
• Ensured smooth coordination between the back-end and front-end activities
• Monitored procurement, storage, preparation, cooking, handling, and serving of food
• Managed inventory, stock, supplies and customer complaints and queries
• Scheduled employees to ensure proper coverage during busy hours
• Maintained a clean, healthy and safe environment for guests and staff
• Managed cash flow, balancing of registers and that deposit were up to date etc.
HAIRSTYLIST/MAKE UP ARTIST:
• Cutting and styling hair, specializing in hairstyles for bridal and prom parties
• Colored and treated hundreds of clients hair with state of the art techniques
• Assisted clients with skin problems, advising them on proper skin care
• Kept up to date on seasonal make-up and hairstyle trends from a variety of sources
• Removing unwanted hair, counselling on proper skin care by giving facial and skin treatments

GENERAL LABOUR:
• Performed general maintenance such as changing garbage, dusting, moping and cleaning the washrooms etc.
• Assembling product before processing and sending to shipping area
• Prepping customers orders for delivery as scheduled
• Moving and lifting items and packages to designated shipment area
• Maintaining a clean, healthy and safe environment

EMPLOYMENT:
2011-2014 Pots & Plants (Landscaping) King City, ON
2011-2014 Home Day Care (Day Care) Toronto, ON Innisfil, ON
2010-2012 First Choice Haircutters (Hairstylist) Toronto, ON
2011-2012 Marca College (Student Apprenticeship) Toronto, ON
2009-2012 Curly Hair Salon (Hairstylist) Toronto, ON
2006-2010 Dawn Food (Office Clerk) Toronto, ON
2006-2008 Faces Cosmetics (Make Up Artistry) Brampton, ON
2005-2007 Cart Wheels (Sales Representative) Mississauga, ON
2000-2004 New mar window (Office Clerk & Labour) Mississauga, ON
1997-2000 Harvey’s Restaurant (Manager) London, ON

EDUCATION:
2011 Hairstyling Certificate / Diploma
Marca College, Toronto, ON
2010 Aesthetics Certificate
York dale Adult School, Toronto, ON
2010 Grade 12 Diploma
York dale Adult School, Toronto, ON
2007 Make up Artistry Certificate
Champlain Institute School, Toronto, ON

Languages:
Fluent in English and Portuguese

References Available Upon Request